Saving error need help please!

Question

FireShot is up to date, OS WIndows 7, IE 8,

Start FireShot, screen capture to "edit", make annotations, etc. using edit tool, then click "save" and get this error.

[2] Failed to get access to folder "c:\Users\Sue's Laptop\AppData\Roaming\Fireshot\publish\"

I can't find anyway to change the folder, etc. I can save as a "project" to a file but it saves as an .ssp file and I can't figure out how to open the file.

Please help!

Accepted Answer

Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem:

Plugin version (i.e. FireShot 0.45)
OS type and version (i.e. MS Windows XP Professional SP2, English)
Version of Firefox (i.e. Firefox/2.0.0.14)
Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx)

P.S: you can try searching your files here: C:\Users\your_user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized
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Posted: 14 Oct 2011 19:18
	Registered User Currently Offline	Posts: 1 Join Date: Oct 2011
FireShot is up to date, OS WIndows 7, IE 8, Start FireShot, screen capture to "edit", make annotations, etc. using edit tool, then click "save" and get this error. [2] Failed to get access to folder "c:\Users\Sue's Laptop\AppData\Roaming\Fireshot\publish\" I can't find anyway to change the folder, etc. I can save as a "project" to a file but it saves as an .ssp file and I can't figure out how to open the file. Please help!

Posted: 28 Oct 2011 06:09 Last Edited By: JK
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem: Plugin version (i.e. FireShot 0.45) OS type and version (i.e. MS Windows XP Professional SP2, English) Version of Firefox (i.e. Firefox/2.0.0.14) Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx) P.S: you can try searching your files here: C:\Users\your_user\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 06 Jan 2013 15:04
	Registered User Currently Offline	Posts: 55 Join Date: Nov 2012
Just wondering if Sue's Laptop profile is admin. c:\Users\Sue's Laptop\AppData\Roaming\Fireshot\publish\ I think that folder doesn't have write access.

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