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Can't install upgrade

Pages: 1
Posted:  10 Jul 2012 18:11
Screenshot Studio v.1.9.93
Win XP SP3
When trying to install v.1.9.98_4 setup, I get an error message "Error opening file for writing: C:\program files\screenshot studio\sstudio.exe
click to abort, retry, ignore...."

It will not install the new version.  What should I do?
Posted:  11 Jul 2012 15:32
I have purched a license, but when I try to register is the registration info not accepted!
Error Message: "The Licens Information for this application is missing or invalid. You must enter a valid license key to this program."

I have tried both Firefox and Internet Explorer

Explorer 9
Version: 9.0.8112.16421
Update version: 9.0.8
Chiper strength: 256 bit

Windows 7 professional English
Service Pack 1
Installed Memory: 4,00 GB
System Type: 64 bit operating system
Pages: 1