| Posted: 24 Apr 2012 16:54 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Apr 2012 |
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Hi guys, I bought the software, only to find that the trial version worked better.. Now I take screenshots and get black lines over the sides and a bit of the start bar in every single frame that composes a full site.
Please help me , fix this or refund me. Best regards, I take a full screen capture and I get the above error. Fireshot latest version Microsoft Windows 7 , Spanish Internet Explorer 8 |
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| Posted: 24 Apr 2012 17:01 | ||
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Administrator Currently Offline |
Posts: 1494 Join Date: Jan 2007 |
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Hello sir, refund is not a problem. However, I'd like to help you in solving this problem first.
Can you tell me the URL causing that problem? Did you perform the software update when purchased FireShot? Can we get in touch via TeamViewer so I could see the problem and provide a fastest way of solving it? |
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| Posted: 24 Apr 2012 17:24 Last Edited By: JK | ||
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Posts: 3 Join Date: Apr 2012 |
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Hi Jk, yes I have the latest version of Fireshot.
Every URL presents the same problem. Yes Im currently on TeamViewer: [edited] |
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| Posted: 24 Apr 2012 17:46 | ||
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Posts: 1494 Join Date: Jan 2007 |
| The problem was in the modified zoom factor: if it's not 100%, you may have some artifacts on the captured web page. | ||
| Posted: 24 Apr 2012 17:56 | ||
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Posts: 3 Join Date: Apr 2012 |
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| Thanks for fixing it, great support and very quick. | ||
| Posted: 24 Apr 2012 18:00 | ||
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Administrator Currently Offline |
Posts: 1494 Join Date: Jan 2007 |
| You're welcome! | ||
| Posted: 21 May 2012 04:05 | ||
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Posts: 1 Join Date: May 2012 |
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| Posted: 11 Jun 2012 09:38 | ||
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FireShot: Webpage Screenshots + Annotations