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FireShot: Webpage Screenshots + Annotations for Firefox, Chrome and IE support forum / Screenshot Studio Support / Premium Support / 

Fire shot capturing black screen instead of intended content. Pleaes help

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Posted:  16 Apr 2012 22:43
I just purchased the license to use the program regularly but all of the screen captures are coming back and just a blank/blank document which completely defeats the purpose of purchasing the license.  Can someone get back to me about hot to fix the problem as soon as possible.

thank you[img][img]null[/img][/img]
Posted:  17 Apr 2012 06:39
Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem:

    Plugin version (i.e. FireShot 0.45)
    OS type and version (i.e. MS Windows XP Professional SP2, English)
    Version of Firefox (i.e. Firefox/2.0.0.14)
    Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx)
Pages: 1